August 31, 2021 Finance, SaaS, Videos In this video Susan runs through 4 areas that are really important when it comes to measuring customers: lifetime value, velocity, retention rates and acquisition costs. Tags:Founders,Startups Share: August 31, 2021 Susan Richards Featured on Elevate Business Podcast September 11, 2021 Techopia Live: Susan Richards & Michael Curran Interview Devashish Paul, CEO/Founder of BluWave-ai Related Posts 05 May 2022 The Pros & Cons of Finance Process Outsourcing Learn More 31 Mar 2022 Techopia Live: How to Scale Your Tech Venture – Two Different Paths with Susan Richards Learn More 15 Mar 2022 10 Tips to Offset Your Rising Costs & Boost Profits in 2022 Learn More 17 Feb 2022 15 Monthly Metrics to Track for Your SaaS Business Learn More 10 Jan 2022 10 Simple Ways to Upgrade Your Finance Function in 2022 Learn More 20 Dec 2021 The #1 SaaS Metric for 2022 Learn More